0
Total Tickets
0
Open
0
Closed
0
Escalated
Recent Tickets
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All Tickets
| Ticket ID | Subject | Property | Robot | Status | Priority | Assigned To | Created | Feedback | Actions |
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Properties Management
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Add New Property
Edit Property
Robots Management
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Add New Robot
Edit Robot
Tickets by Status
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Tickets by Priority
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Key Metrics
2.5h
Avg Resolution Time
94%
Satisfaction Rate
24
Tickets This Week
8%
Escalation Rate
Report Actions
Users Management
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Add New User
Edit User
Activity Log
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Portal Guide
Master the RlineTicket admin interface and workflows.
Dashboard Overview
Track live metrics including total tickets, open issues, and resolution rates in real-time.
- View key performance indicators at a glance.
- Monitor recent ticket activities and feedback.
Ticket Lifecycle
Master the end-to-end process of handling support requests.
1. Creation:
Go to 'Add Ticket', select the hotel, set priority, and describe the issue.
2. Status Updates:
Open the ticket details and use the status dropdown to transition through the lifecycle.
Status Definitions
Understand what each ticket status represents in the system.
- Open New issue requiring immediate attention.
- In Progress Team is actively working on a resolution.
- Pending Waiting for customer info or robot response.
- Closed Ticket finalized and archived.
Fleet & Property
Configure hotels and monitor robot health across all properties.
- Add new properties and assign support teams.
- Track robot status and maintenance logs.
Create Ticket
Training Resources
Documents, PDFs and links for tech support team reference.